Frequently Asked Questions

About Guardarian

Is Guardarian legit?

Is Guardarian safe to use?

Is Guardarian a scam?

Why do people search “Guardarian scam” and what are the real red flags?

Does Guardarian store my crypto (custodial vs non-custodial)?

Where can I find independent Guardarian reviews?

What should I check in a Guardarian review before buying crypto?

Does Guardarian have Trustpilot reviews?

Is “guardarian.com” the official website?

Getting started

What is a crypto on-ramp and off-ramp?

What can I do with Guardarian: buy, sell, swap?

How does the exchange process work step-by-step?

What do I need to start (wallet address, phone, documents)?

Do I need to create an account to use Guardarian?

What is Guardarian Personal Account and do I need it?

Can I use Guardarian without an account?

What is a recipient wallet address and how to find it?

Fees, rates & pricing transparency

What fees does Guardarian charge?

Are there hidden fees or extra charges?

How is the exchange rate calculated?

Why did the final amount differ from the estimated amount?

Do card payments have higher fees than bank transfers?

Are network fees included?

Can I lock the rate? If not, why?

Do you charge fees for refunds (when possible)?

Issues

Why am I blocked?

How can I cancel the transaction?

What to do if I submitted a wrong crypto address?

KYC

KYC/AML explained

Why do we ask for your email?

How сan I verify my identity?

How long does the verification process take?

Do I need to go through verification each time I want to make a purchase?

For Partners

How do I become a partner?

How do I collect my commission?

How much does the ramp integration cost?

What integration methods are there?

Where can I find the API key?

For business exchange(B2B) partners

How do I become a partner?

How much do you charge for your service?

What crypto and fiat currencies do you support?

What are the limits for B2B exchanges?

Do you provide invoicing

Do you provide support?

Where do I make exchanges?

Source of Funds

Why do I need to provide information on source of funds (SoF) and source of wealth (SoW)?

What is source of funds (SoF)?

What documentation is acceptable as a proof of source of funds (SoF)?

What is source of wealth (SoW)?

What documentation is acceptable as a proof of source of wealth (SoW)?

What is the difference between source of funds (Sof) and source of wealth (SoW)?