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Frequently Asked Questions
About
What is Guardarian?
How does Guardarian work?
Why trust us?
Basics
Do I need to register to use Guardarian service?
What payment methods does Guardarian offer?
What are SEPA transfers?
What is a recipient wallet address?
Does Guardarian have a limit on minimal amounts?
Does Guardarian have a limit on maximum amounts?
Exchange
How do I create an exchange?
How fast will my exchange be completed?
What is the expected exchange rate?
How can I check the status of my transaction?
Can I receive a refund?
Issue
Why am I blocked?
How can I cancel the transaction?
KYC
KYC/AML explained
Why do we ask for your phone number?
How сan I verify my identity?
How long does the verification process take?
Do I need to go through verification each time I want to make a purchase?