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Frequently Asked Questions

About

What is Guardarian?

How does Guardarian work?

Why trust us?

Basics

Do I need to register to use Guardarian service?

What Is Guardarian PRO?

What payment methods does Guardarian offer?

What is a recipient wallet address?

What are Guardarian transaction limits?

Exchange

How do I create an exchange?

How fast will my exchange be completed?

What is the expected exchange rate?

What are the fees associated with exchanges?

What are the supported countries/regions?

Which fiat currencies are supported?

How can I check the status of my transaction?

Can I receive a refund?

Can I buy crypto with virtual card ?

Can I buy crypto with a Company card ?

Issue

Why am I blocked?

How can I cancel the transaction?

What to do if I submitted a wrong crypto address?

KYC

KYC/AML explained

Why do we ask for your phone number?

How сan I verify my identity?

How long does the verification process take?

Do I need to go through verification each time I want to make a purchase?

For Partners

How do I become a partner?

How do I collect my commission?

How much does the ramp integration cost?

What integration methods are there?

Where can I find the API key?

For business exchange(B2B) partners

How do I become a partner?

How much do you charge for your service?

What crypto and fiat currencies do you support?

What are the limits for B2B exchanges?

Do you provide invoicing

Do you provide support?

Where do I make exchanges?

Source of funds

Why do I need to provide information on source of funds (SoF) and source of wealth (SoW)?

What is source of funds (SoF)?

What documentation is acceptable as a proof of source of funds (SoF)?

What is source of wealth (SoW)?

What documentation is acceptable as a proof of source of wealth (SoW)?

What is the difference between source of funds (Sof) and source of wealth (SoW)?