Frequently Asked Questions

About

What is Guardarian?

How does Guardarian work?

Why trust us?

Basics

Do I need to register to use Guardarian service?

What payment methods does Guardarian offer?

What are SEPA transfers?

What is a recipient wallet address?

Does Guardarian have a limit on minimal amounts?

Does Guardarian have a limit on maximum amounts?

Exchange

How do I create an exchange?

How fast will my exchange be completed?

What is the expected exchange rate?

How can I check the status of my transaction?

Can I receive a refund?

Issue

Why am I blocked?

How can I cancel the transaction?

KYC

KYC/AML explained

Why do we ask for your phone number?

How сan I verify my identity?

How long does the verification process take?

Do I need to go through verification each time I want to make a purchase?