These Terms of Service (“Terms”) apply to the access and use of the virtual currency exchange service as well as other ancillary services (“Services”) provided by Guardarian OÜ available via the webpage www.guardarian.com, mobile application (“Website”) or our partners. These Terms constitute an agreement between the customer (“you” or “your”) and Guardarian OÜ (registry code: 14320990; address: Rotermanni tn 2, Tallinn 10111, Estonia (“Guardarian”, “us” or “our”). Guardarian has obtained the license to provide virtual currency services which is issued by the respective Estonian authority. License’s number is FVT000200.
The Terms enter into force after your acceptance and becomes legally binding for you.
Please be aware that Guardarian may revise these terms from time to time. Therefore, the Terms may be changed or amended. Any changes or amendments will be published in advance for a reasonable period of time on the Website. You might be notified about the updates of the Terms. The effective date which is at the top of the Terms informs you about the latest version of the Terms. Guardarian advise you to revisit this page from time to time to make sure you are familiar with the current version of the Terms. By continuing to access and use the Website or the Services after Guardarian has posted changes on the Website, or after notifying you via any electronic means, you are agreeing to accept the updated Terms. If you do not agree to any updated Terms, you should stop using the Website and the Services.
To register the Account, You confirm that:
Guardarian grants the User a revocable, non-exclusive, non-transferable, non-sublicensable right to use our website. Users do not need to create an account or register to use the website. However, User’s mobile number is identified as the respective Guardarian User account and added to Guardarian’s database. The use of the Guardarian website is subject to identification and verification, as required by statutory and regulatory obligations incumbent on Guardarian. User agrees to provide us with the information upon our request for the purposes of identity verification, compliance with know-your-customer requirements, as well as preventon of money laundering, terrorism financing, fraud or any other financial crime. No user shall act on behalf of a third party.
The User shall ensure that any credentials and equivalent information required to access his/her account are kept confidential and used in a secure manner not accessible by third parties as this is the user's sole responsibility. Users must ensure that they do not allow third party access of any kind to the phone number they use to access the Guardarian website . It is forbidden to act as intermediary of any kind or broker of any kind or trustee of any kind for any person .
If you believe that someone has gained access to and/or used your phone number without your consent or your account may be compromised, please contact us immediately in this case.
You agree and understand that you are solely responsible (and you will not hold Guardarian responsible) for managing, monitoring and maintaining the security of your login credentials and any other required forms of authentication. You further agree and understand that Guardarian is not responsible (and will not be held responsible) for any unauthorised access to or use of your User Account.
Guardarian provides virtual currency services, fiat-crypto, crypto-fiat and card products.
You can buy virtual currency using SEPA payment or with a visa or mastercard. You van sell Virtual currency and request to have your fiat transferred to your SEPA account, Visa/Mastercard or your Guardarian card.
You shall have your own wallet for virtual or fiat currency. Guardarian does not provide you with any custodian services for virtual or fiat currency.
Your transactions to buy or sell virtual currency may be subject to limits due to security and legal requirements. You should ensure that your limits are sufficient to cover any transaction you intend to make as well as any applicable fees.
You agree that Guardarian is not responsible for any errors committed by your acts and/or commissions in connection with any transaction initiated via the Services. You agree that transactions you have initiated using the Services may not be reversed or cancelled by you once submitted to or accepted by Guardarian.
Guardarian has the right to adjust its rates.
Due to the exchange rate difference, the difference in the time of the transaction, as well as other circumstances affecting the course, the amount of the real price may be different from the stated.
Guardarian’s refund policy applies exclusively to funds received from customers for exchanges of cryptocurrency through our website.
Please note that all exchanges made for fiat and cryptocurrency via the Guardarian services are final. Payments for exchanges made on our website are non-refundable, irrevocable and cannot be changed after the transaction has been completed and cryptocurrency is sent to the wallet address specified by the customer, this is why it is important to confirm the correct wallet address at the time of transaction. Please note that only transactions which have not been successful can be refunded. Refunds will not be done for incomplete or incorrect data by customers, data mismatch or other suspicious circumstances. In case of high risk transactions (Stolen funds, Terrorist Financing, Money laundering etc), we may freeze the funds or cryptocurrency for detailed investigation.
For Crypto to fiat transactions, refund will only be done to the wallet address the crypto provided in the ‘refund address’ field if there is a need for a refund. If a customer deliberately fails his transactions in a suspicious manner, we will freeze such funds.
To request a refund, the customer should contact guardarian.com with a request for a refund and indicating the transaction number for which a refund is required.
Refunds are made by:
Please note that the refund enrollment to the customer’s bank account could take up to 10 business days, that depends on each bank’s internal policies and / or procedures, and which our company cannot influence in any way.
The refund commission is for:
You explicitly give up your 14-day right of withdrawal, from which consumers benefit according to the Law of Obligations Act of Estonia in order to allow Guardarian to transfer virtual currency or any other cryptographic blockchain-based digital information units (as digital content not stored on a physical data carrier) before the right of withdrawal expires.
Guardarian may provide information about third-party products, services, activities or events, or may allow third parties to make their content and information available on or through the Services (collectively, “Third-Party Content”). Guardarian provides Third-Party Content as a service to those interested in such content. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. Guardarian does not control or endorse, and makes no representations or warranties regarding any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.
In order to let You use the Services, Guardarian must identify and verify your identity. To create, maintain or upgrade your Account, You will be required to provide Guardarian with all the necessary and requested information. Guardarian does not store this information, but shares it with our third party verification partner, Sum and Substance. Please read the consent to personal data processing terms here https://sumsub.com/consent-to-personal-data-processing/
By clicking agree on the Guardarian terms of service, you have automatically given consent to Guardarian to share your information with Sum and Substance for verification purposes.
The reasons why Guardarian needs to verify you can be found in our AML Policy.
Unless otherwise specified, all materials on this Website are the property of Guardarian and are protected by copyright, trademark and other applicable laws. You may view, print and/or download a copy of the materials from this Website on any single computer solely for your personal, informational and/or non-commercial use, provided you comply with all copyright and other proprietary notices.
The trademarks, service marks and logos of Guardarian and others used in this Website (“Trademarks”) are the property of Guardarian and their respective owners. The Trademarks and other materials should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means, whether manual or automated.
When accessing the Service, You shall not:
Trading and investing in virtual currencies involve substantial risk of loss and is not suitable for all types of investors. Please make sure you are investing mindfully after understanding the nature, complexity and risks inherent in the trading of virtual currency. You should not purchase virtual currency unless you understand the extent of your exposure to potential loss. Please make sure you are not risking funds you cannot afford to lose. In no event shall Guardarian will be liable to any loss or damage of any kind incurred as a result of the use of this Website or the Services.
Security risks could occur both from Guardarian and user side.To ensure control over security risks, Guardarian has implemented the best security practices aiming to decrease security risk level to the lowest possible level and is updating and monitoring them constantly. However, no one can be 100% safe from security risks, therefore, it is very important that not only Guardarian but also the user acts with due care when it comes to preventing security incidents from taking place.
To mitigate security risks, it is important to understand how they may occur and what may have impact for their occurrence. Examples of the security risks are leak or theft, or loss of User’s identity information or Identifier,other fraudulent act enabling third parties to make abusive, fraudulent or unauthorized use of User’s Account which in this case is phone number , for instance, placement of payment orders on behalf of the User without actual authorization of the User. In addition, technical problems may occur in the User’s computer or the internet being used for Services or even in the network of mobile telephone operators which can prevent or suspend the use of the Services. All these actions can lead to losses for the User as well as be a part of other illegal actions, including money laundering / terrorist financing.
The User is responsible for preserving the device used to access our Services and for non-disclosing Identifiers to third parties. To receive Services in a compliant and safe manner, the User undertakes the following main responsibilities:
To the extent permitted by law, Guardarian shall not be liable for any damages, losses of profit, usage or data, loss of business, loss of business, failure to use the Services, customers misunderstanding of Services or any other loss originated from negligence or fraud or otherwise arising out of or connected to the Services or these Terms.
You shall indemnify and hold harmless Guardarian, its affiliates, contractors, licensors and respective shareholders, members, directors, officers, employees, attorneys, agents and suppliers from any claim, damage, lawsuit, tort, cost or expenses.
The Service is provided on an “as is'' and “as available” basis without any warranty or representation expressed or implied. Guardarian does not make any representations or give warranties that the access to the Website, use of the Service, functionality of Account will be continuous, uninterrupted, timely or error-free.
You understand and agree that Guardarian shall not be liable in connection with any force majeure event, including labour disputes or other industrial disturbances, electrical, telecommunications, hardware, software or other utility failures, software or smart contract bugs or weaknesses, earthquakes, storms, or other nature-related events, blockages, embargoes, riots, strikes, acts or orders of government authority, acts of terrorism or war, technological change, changes in interest rates or virtual currencies or other monetary conditions, and, for the avoidance of doubt, changes to any blockchain-related protocol.
It is your responsibility to comply with local laws in respect to the legal usage of the Services and the regulatory qualification of virtual currencies in your jurisdiction.
You are responsible for determining what taxes apply and in which measure to the authorised use of the Services. You should report and remit the correct taxes to the appropriate tax authority. Guardarian is not responsible for determining your tax obligations.
If Guardarian is unable to perform the Services outlined in the Terms due to factors beyond our control including but not limited to an event of Force Majeure, change of law or change in sanctions policy, Guardarian shall not be liable for the Services provided under these Terms during the time period coincident with the event.
These Terms set forth the entire understanding between Guardarian and you with respect to the Service. You agree to rely only on the Terms alone. These Terms supersede any previous statements made by Guardarian.
If any term, clause or provision of these Terms is held unlawful, void or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.
No failure of Guardarian to exercise any right, power or privilege under these Terms is deemed to be a waiver thereof, nor any partial exercise of a right, power or privilege should preclude the exercise of the entire or other right, power or privilege.
You may not assign any of the rights conferred to you under these Terms without prior written consent from Guardarian. Guardarian may assign any right or obligation under these Terms without any notice to or consent from you.
These Terms are provided in English. Any translation has the sole purpose of being convenient for you. In case of any inconsistency, contradiction or doubt, the English version of these Terms shall prevail.
The Terms shall be governed and construed in accordance with the law of Estonia. You hereto agree to irrevocably submit to the exclusive jurisdiction of the courts of Estonia.
You may terminate the agreement with Guardarian at any time on the basis provided by law. You agree that Guardarian may terminate the agreement with you and suspend or cancel your Account in case of, but not limited to,
Guardarian shall have the right to file claims against You or your legal representative for a compensation. Upon termination, suspension or cancellation on the basis of the previous clauses, You will be denied access to the Services temporary or permanently.
If You have any questions relating to these Terms, your rights and obligations arising from these Terms and/or your use of the Website and the Service, your Account or any other matter, please contact [email protected]